Refund policy
We want you to be 100% satisfied with your purchase. Returns should be made within 30 days of purchase according to your item receipt. The item must be in its original condition and packaging (the exception to this rule is any purchase made between November 1st through December 31st. These purchases are eligible for return until January 31st providing the item is unused.)
Please note: Items purchased at our warehouse or outlet store sales are NOT covered under our warranty.
Refund Options: You can have the original payment method refunded or (if your item was damaged or proven defective) we will send you a replacement item.
Please follow these simple steps to return an item (please note: if your order arrived damaged or defective, we will offer a replacement or full refund, but you do need to send back the original item):
- Contact us at [email protected] or 833-982-1254 to receive return authorization. A return address will be emailed to you. Returns without authorization are subject to additional restocking fees.
- Carefully package your product in the original packaging with all instructions and parts. If you received a packing slip, please enclose that as well. If not, please put a note in the box with your name, address, and order number. We are not responsible for any lost or damaged shipments back to our warehouse so make sure you keep your tracking number you receive from the carrier.
- Ship the item back to the address given in the return authorization using an insured shipping carrier. Be sure to insure your item for the purchase price of the product. Primecornerstoer is not responsible for any damages or losses incurred in return shipping. If damages occur in return shipping, you are responsible and must file a claim with the carrier you chose. Please note: If the item is damaged during return shipping and you did not insure the package, you will not receive a refund from Primecornerstoer or the carrier you selected.
About Refunds:
Upon receipt of the return, it can take up to 48 business hours to process the return and issue a refund. Most financial institutions will process the funds to your account within 3-5 business days, however refunds going back to PayPal, Amazon Pay, Apple Pay, and Google Pay can take up to 7-10 business days. If you purchased your item using a gift certificate or a portion of a gift certificate, your return will be credited back to you in that form. There will be no cash returned for purchases made using a gift certificate.
You can have the original payment method refunded or (if your item was damaged or proven defective) we will send you a replacement item.
Canceling Orders
We encourage you to contact us immediately by phone or email to request an order cancellation. Orders placed on business days before 2 PM CST will ship that same day. We make every effort to cancel an order before it ships. If the order has already left our facility, we will reach out to the carrier and request that the package be brought back to us, however we cannot guarantee that the carrier will be able to return the order to our facility. If a request to cancel an order is not successful, our team will assist you with a prepaid return label to send the order back for a refund.
Damages
Items shipped via UPS, FedEx, or USPS must be opened as soon as possible once received. Inspect all the items from your order to check for damages, defects, or missing parts. If the package appears damaged, we ask that you still open the box and inspect the unit for any issues.
To honor the warranty, we need to verify the purchase and we ask that you have your order number ready, to avoid any delays in reaching a resolution.
Pre-Orders
A pre-order is an order placed for an item that is not currently in stock. Pre-orders are shipped once the inventory is available. Payment is collected at the time the pre-order is placed. If using Shop Pay, once the first installment is payed at checkout, you will be required to continue installment payments until the balance is paid in full. The payments are required to be made regardless if the order has or hasn't been shipped.
How do I return an LTL/common carrier item?
If you purchased a large item that was shipped via LTL/common carrier, the item must be inspected before you accept the delivery. If there is obvious damage, please refuse the shipment and contact us as soon as possible at 833-982-1254