Shipping policy
When will my order ship?
We intend to ship your order as soon as possible. Most items ship the same business day if you place your order by 2:00 CST or the next business day if placed after that time.
*Any Sunnydaze or CASL Brands item will ship to you the same day or next business day*
Once your order has shipped a tracking number will be sent to the email address that was used to place the order.
Where will you ship?
We will ship to the 48 contiguous United States and Canada. Most items can also ship to AK and HI. We do have the ability to ship some items internationally, please call (833) 982-1254 to inquire.
What does "Free Shipping in the Contiguous US" mean?
Shipping is free when the order is sent to one of the 48 adjoining US states located on the continent of North America. This does not include AK, HI, or international locations.
How long will my order take to get to me?
Your order’s arrival date depends on a variety of factors including: your location, the type of shipping selected, and the carrier used to deliver the order. If standard ground shipping was chosen, your order should arrive within 2 to 7 business days. If your order is going to be delivered outside the contiguous 48 states, it should arrive within 4 to 10 business days. For the most accurate estimation, visit the carrier’s website (either FedEx, UPS, or USPS) and insert the provided tracking number to see your order’s predicted delivery date.
Do you offer expedited shipping?
Yes, most items will have an option for you to upgrade the shipping at your expense. Remember not to count weekends in your 2 or 3 days as most carriers will not deliver expedited packages on weekends.
Will I incur any additional fees shipping to Canada?
Typically you will be charged a brokerage charge for shipping to Canada. We are not responsible for any brokerage charges on any packages. Those charges come from a combination of Canadian Customs and the carrier such as UPS and FedEx. We cannot control these costs as they are not charges that Primecornerstoer charge. We only charge you the shipping costs from us to you.
What shipping method do you use?
UPS, FedEx, and USPS are the carriers that deliver most of our products. If you place a large volume order or purchase a large fountain (over 150 lbs), your order may be delivered on an LTL/Common Carrier pallet.
Where will my product ship from?
All of our orders are shipped from the United States. Most orders will ship from our warehouse in Wisconsin, however some orders are shipped from our associate warehouses across the US.
What is an LTL order?
A "Less Than Truckload" or LTL order is an order where a single unit is shipped on a pallet and is delivered by a semi-truck. This method is typically used to deliver exceptionally large or heavy items like courtyard fountains. If you order an item that requires LTL delivery, the carrier will contact you and schedule a 4-hour window for delivery. These deliveries will be dropped off curbside only and require a signature after inspection.